Terms of use
In short: Danube Landmark is run by Bright Function Limited, a UK company. We are an independent reseller of Hungarian Parliament tour tickets. We are not the Parliament and we are not its ticket office.
Our prices include the ticket's face value plus our service fee, so they are higher than the Parliament's own prices. You can cancel free of charge up to 72 hours before your tour.
1. Who we are
This website (danubelandmark.com) is operated by Bright Function Limited, a private company limited by shares registered in England and Wales ("we", "us", "our"). Our contact details:
Bright Function Limited85 Woodlands Lane
Chichester
West Sussex
PO19 7NQ
United Kingdom
Company number 9016105, registered in England and Wales
Email: [email protected]
Phone: +44 734 716 9708 (Monday to Sunday, 9:00–18:00 (Budapest time))
By booking a tour or using this website you agree to these terms. Please read them together with our refund policy and privacy policy.
2. Our role as a reseller
- We are an independent ticket reseller. We are not affiliated with, endorsed by or acting on behalf of the Hungarian National Assembly (Országgyűlés), the Office of the National Assembly or the Parliament Visitor Centre.
- After you book, we obtain the tour ticket for your chosen date and time from the primary provider and deliver it to you.
- The tour itself is run by the Parliament. The Parliament sets the tour route, content, rules and opening times.
- Tickets for the same tour are sold at face value by the Parliament at parlament.hu and at the Visitor Centre. You are free to buy from them directly.
3. What you are booking
You are booking entry to the Hungarian Parliament Building for a 45-minute visitor tour with an audio guide or guide provided by the Parliament, at the date and time you select. Your booking includes:
- a tour ticket at the face value category you choose (EU/EEA or other citizenship; adult, student or child);
- our booking, ticket delivery and customer support service;
- free cancellation up to 72 hours before the tour, as set out in our refund policy.
Your booking does not include transport, food, drinks or a private guide unless stated in your confirmation.
4. How booking works
- You choose a date, a time slot and the number and type of tickets.
- Before you pay, we show you the full price broken down into the face value and our service fee.
- When your payment is successful, we send you a booking confirmation by email. A binding contract between you and Bright Function Limited is formed when we send that confirmation.
- We send your ticket or entry details by email before your tour. If you haven't received them 24 hours before your tour, contact us.
If we can't secure a ticket for the exact time you booked, we'll contact you before your tour and offer another time on the same day, another day, or a full refund. We will never change your booking without your agreement.
Please give us a correct email address and a phone number with the country code so we can reach you if anything changes.
5. Prices and payment
- Prices are shown in euros (EUR) and include all taxes. There are no additional booking, card or handling fees at checkout.
- Each ticket price consists of the face value (the price the Parliament charges, set in Hungarian forints and shown in euros at an approximate exchange rate) and our service fee. The breakdown is shown on our prices and fees page and at checkout.
- Our prices are higher than the face value. They may change over time, but the price you pay is the price shown at checkout.
- Payments are processed securely by [PAYMENT PROVIDER, e.g. Stripe]. We do not see or store your full card details.
- If your card is not in euros, your bank may charge a currency conversion fee. We don't control or receive this fee.
6. Admission conditions
The Parliament sets the conditions of entry. In particular:
- Everyone must pass an airport-style security check. Large bags, sharp objects, food and drinks are not allowed.
- Visitors using EU/EEA tickets must show a passport, ID card or EEA residence card. Students must show a valid student card. If you can't show the right document, the Parliament may refuse entry or ask you to pay the difference.
- Please arrive at the Visitor Centre at least 15 minutes before your time slot. Late arrivals may be refused entry.
- You must follow the instructions of the Parliament's staff and security personnel at all times.
If you are refused entry because you did not meet these conditions, this counts as a no-show under our refund policy.
7. Changes and cancellations by you
You can cancel or change your booking free of charge up to 72 hours before your tour. Full details are in our refund policy.
8. Changes and cancellations by the Parliament
The Parliament Building is a working seat of government. Tours can be cancelled or shortened at short notice, for example for state events, official visits or security reasons. If your tour is cancelled or cannot go ahead, we will offer you a new date and time or a full refund, including our service fee. The choice is yours.
9. Your statutory rights
Tour bookings for a specific date are leisure services. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (regulation 28(1)(b)), and the equivalent rule in EU Directive 2011/83/EU (Article 16(l)), the standard 14-day cancellation period does not apply to them. Instead, our own free cancellation policy applies.
Nothing in these terms affects your other legal rights as a consumer, including your rights under the Consumer Rights Act 2015 or the mandatory consumer laws of the country where you live.
10. Our liability
- We are responsible for booking and delivering your ticket with reasonable care and skill.
- We are not responsible for the tour itself, the conduct of the Parliament or its staff, or events outside our reasonable control, such as strikes, severe weather or government decisions. In these cases the terms in section 8 apply.
- Our total liability for any booking is limited to the amount you paid for it.
- We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
11. Using this website
- The content of this website is for general information. We aim to keep it accurate, but opening times and rules are set by the Parliament and may change. Check parlament.hu for the latest official information.
- You may not use this website for any unlawful purpose, to make speculative or fraudulent bookings, or to copy its content for commercial use without our permission.
- Links to other websites are provided for convenience. We are not responsible for their content.
12. Complaints
If something goes wrong, email us at [email protected] with your booking reference. We reply within 2 working days and aim to resolve every complaint within 14 days.
13. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK or in the EU, you keep the protection of the mandatory consumer laws of your country and you may bring proceedings in your local courts.
14. Changes to these terms
We may update these terms from time to time. The version shown at the time you book applies to your booking.